Terms & Conditions
Last Updated: October 2025
DACOS
Terms & Conditions
dacos.dental
Last Updated: March 2026
By using the DACOS website (dacos.dental), the DACOS online store, DACademy platform, or any services provided by Metadac FZE, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our site or purchasing any products.
1. Eligibility
By accessing our website and services, you confirm that:
You are at least 18 years old, or you have the legal authority to agree to these terms on behalf of a company or organization.
You agree to use the site only for lawful purposes and in compliance with all applicable laws and regulations.
2. Intellectual Property
2.1 General Content
All content on this website and related platforms, including text, images, product designs, product photography, graphics, logos, instructional materials, video content, and user interface designs, is the property of Metadac FZE or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, publicly display, or commercially exploit any content without prior written consent from Metadac FZE.
2.2 Trademarks
The following are trademarks or registered trademarks of Metadac FZE:
DACOS®
DACOS Omni™
ZeroDrift™
TrueContact™
ShieldBase™
DockingMatrix™
TrueZero™
DACademy™
StepLock™
Use of these marks without written authorization is strictly prohibited.
2.3 Patent Protection
The DACOS Omni system, including its adapter plates, calibration method, attachment geometry, and magnet placement tools, is protected by pending international patent application PCT. Unauthorized reproduction, manufacture, or distribution of any component covered by this application is prohibited and may result in legal action.
3. Software, Libraries & Digital Files
3.1 License Grant
Upon valid purchase of a DACOS Omni product, Metadac FZE grants the customer a limited, non-exclusive, non-transferable, revocable license to use the associated digital files (including but not limited to CAD libraries, attachment libraries, plate libraries, Gemini Calibrator STL files, offset tester files, and any other downloadable content provided through DACademy or other official distribution channels) solely for the customer’s own internal laboratory production use, in connection with the purchased DACOS Omni hardware.
3.2 Prohibited Uses
The following actions are expressly prohibited without prior written consent from Metadac FZE:
Distributing, sharing, uploading, forwarding, or otherwise making available any DACOS digital files to any third party, whether for commercial or non-commercial purposes.
Posting DACOS files on any file-sharing platform, forum, cloud storage service, social media, or peer-to-peer network.
Reselling, sublicensing, or bundling DACOS digital files with any other product or service.
Providing DACOS files to competing manufacturers, resellers, or any entity not authorized by Metadac FZE.
3.3 Reverse Engineering & Geometry Protection
The DACOS Omni system includes proprietary geometries, attachment designs, socket configurations, calibration references, and mechanical interfaces that are the result of significant research, development, and investment by Metadac FZE. These geometries are protected by intellectual property rights, including but not limited to the Hague design registration and pending patent PCT.
The following are strictly prohibited:
Reverse engineering, decompiling, disassembling, measuring, scanning, or otherwise analyzing the STL files, CAD libraries, or physical components of the DACOS Omni system for the purpose of replicating, reproducing, or deriving equivalent or substantially similar geometries, designs, or systems.
Using any DACOS digital file, including STL geometry data, as a reference, template, or basis to create competing or derivative products.
Extracting dimensional data, tolerances, offset specifications, socket geometry, or calibration references from DACOS files to develop any product or system not authorized by Metadac FZE.
Manufacturing, 3D printing, or producing any physical component that incorporates or is substantially derived from DACOS proprietary geometry without written authorization.
Any violation of this section constitutes a material breach of these Terms and may result in immediate license termination, injunctive relief, and pursuit of all available legal remedies including damages.
3.4 Third-Party CAD Software
Unless clearly stated otherwise on the product page:
DACOS hardware kits and components do not include any CAD or CAM software licenses (e.g., Exocad, 3Shape, Blender for Dental).
DACOS libraries for supported software platforms are distributed separately by Metadac FZE or its authorized partners.
Availability, pricing, and distribution methods for software libraries may differ by platform and region.
Please refer to the Software section of dacos.dental or contact us for the most current compatibility information.
3.5 DACademy Platform Access
Access to DACademy (dacademy.ai) is provided as part of the DACOS Omni purchase and is subject to separate platform terms. DACademy accounts are non-transferable and are tied to the email address used at the time of purchase. Content, tutorials, and educational materials available on DACademy are proprietary to Metadac FZE and subject to the same intellectual property protections described in Section 2.
3.6 License Termination
Metadac FZE reserves the right to revoke the digital file license and suspend DACademy access immediately and without notice if a customer is found to be in violation of any provision of this Section 3. Upon termination, the customer must destroy all copies of DACOS digital files in their possession.
4. User Content
If you submit content to us (such as reviews, feedback, testimonials, or case images), you grant Metadac FZE a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display that content for promotional or operational purposes.
You are responsible for ensuring that any content you submit does not infringe the rights of third parties.
5. Product Information, Availability & Specifications
We strive to provide accurate and up-to-date product information. However:
Availability, pricing, and specifications may change without prior notice.
DACOS cannot guarantee that colors, sizes, or product visuals on the site perfectly represent the final product due to screen and rendering differences.
Minor visual or cosmetic variations that do not affect function are not considered defects.
6. Shipping, Customs & Duties
6.1 Shipping Origin
All orders are shipped from the United Arab Emirates or EU Hub using third-party carriers such as FedEx, DHL or similar services.
6.2 Duties, Taxes, and Customs Fees
For international deliveries (including EU, US, and other regions):
Local VAT, import duties, customs clearance fees, and handling fees may be charged by the carrier or customs authority in the destination country.
Unless explicitly stated as “Duties & Taxes Included” at checkout, these charges are not included in the price you pay on dacos.dental and are the responsibility of the receiver.
We cannot predict or control the exact amount of these charges, as they are determined by local authorities and carrier policies.
Placing an order on dacos.dental constitutes acceptance of this condition.
6.3 Shipping Times
Estimated delivery windows shown at checkout are indicative only and may vary due to customs delays, carrier issues, or other factors beyond our control. Metadac FZE is not liable for delays caused by carriers, customs, or force majeure events.
7. Disclaimer of Warranties
Our website, services, and products are provided “as is” without any guarantees or warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.
While we make every effort to maintain accurate information and stable operations, we do not warrant that:
The website will be error-free, uninterrupted, or free from security vulnerabilities; or
The information on the site will always be complete, current, or accurate.
8. Limitation of Liability
To the maximum extent permitted by law:
Metadac FZE shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the website, products, digital files, or services, including but not limited to loss of data, revenue, or profits.
Our total liability for any claim related to a purchase from dacos.dental shall not exceed the amount you paid for the specific order giving rise to the claim.
Nothing in these Terms limits liability that cannot be excluded under applicable law.
9. Third-Party Links
Our website may contain links to third-party websites or services. These are provided for convenience only. Metadac FZE does not endorse and is not responsible for the content, products, services, or practices of those external sites.
10. Termination of Access
We reserve the right to suspend or terminate your access to dacos.dental, DACademy, and any associated services, without prior notice, if:
You violate these Terms & Conditions;
You violate the software and digital file license terms in Section 3;
You engage in fraudulent or abusive behavior; or
Your actions are reasonably considered harmful to our business, reputation, intellectual property, or users.
11. Returns & Refunds
All DACOS Omni products are precision-engineered and undergo strict quality control prior to shipment. Because these are technical devices used in clinical and laboratory workflows, we manage returns with specific rules.
11.1 Eligibility for Return
A return request may be approved if:
The product arrived damaged or defective;
The incorrect item was shipped; or
There is another validated issue directly attributable to Metadac FZE or the carrier.
In all cases:
The issue must be reported to info@metadac.io within 7 days of delivery.
Photographic evidence and order details are required.
Products that have been used, assembled with magnets, adhesives, or other materials, or altered in any way cannot be returned.
11.2 Return Process
Once a return is authorized:
You will receive a carrier return label by email (where available), or return instructions.
Returns must be shipped using the provided method within 5 business days of approval.
Unless the return is due to a verified defect or shipping error, return shipping costs and any associated fees will be deducted from the refund amount.
If you prefer, Metadac FZE may ship a replacement item instead of issuing a refund, at our discretion.
11.3 Non-Returnable Items
The following items are generally non-returnable:
Customized or logo-personalized DACOS components;
Items damaged by improper handling, storage, or installation;
Items exposed to resins, adhesives, or extreme conditions contrary to our usage guidelines;
Digital files, software libraries, and DACademy access (once downloaded or activated, digital products are non-refundable).
11.4 Refunds
Refunds (when applicable) are processed after the returned item has been received and inspected. Approved refunds will be issued to the original payment method within 14 business days, less applicable fees or shipping deductions.
Any customs, duties, or local taxes paid in the destination country are not refundable by Metadac FZE. Customers must consult their local authorities regarding any possible recovery.
11.5 International Returns
For international customers:
Return shipping costs are typically comparable to the original carrier rate.
You are responsible for proper packaging and labeling to avoid damage or additional customs charges on re-entry.
We may decline returns where local regulations prevent the import of used dental components.
12. Professional Use Disclaimer
DACOS Omni is designed exclusively for professional use in dental laboratories by trained dental technicians and professionals. It is not intended for direct intraoral application on patients. Correct installation and use requires following the official DACOS setup and calibration procedures. Metadac FZE is not responsible for outcomes resulting from improper installation, use of non-matching offsets, use of incompatible materials, or deviation from the documented workflow.
13. Changes to Terms
We may update these Terms & Conditions from time to time to reflect changes in our operations, products, intellectual property, or legal requirements. The latest version will always be available on dacos.dental. Your continued use of the website and services after changes are posted constitutes acceptance of the updated Terms.
14. Governing Law & Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates, with primary reference to UAQ Free Zone jurisdiction.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive or non-exclusive jurisdiction of the competent courts of the UAE (including Dubai courts), as applicable.
15. Contact
For any questions regarding these Terms, shipping, returns, or intellectual property matters, please contact:
Metadac FZE — DACOS
United Arab Emirates — UAQ Free Trade Zone
info@metadac.io
dacos.dental