Support
Fastest channel — a human answers. For basics, the AI assistant replies 24/7, weekends included.
Tutorials & Resources
Install guides and step-by-step walkthroughs for every supported CAD workflow.
exocad install guide
3Shape install guide
B4D install guide
All CAD libraries & guides
Frequently asked questions
Compatibility & choosing
Will DACOS Omni work with my articulator?
If your articulator isn’t listed, you can use the DACOS Flex version. It installs into any articulator using plaster for the first setup, then stays magnetic. This gives you universal compatibility without needing a brand-specific kit. If you’d like DACOS compatibility for your specific articulator, fill out the request form below, and our team will prioritize adding it to our library list.
What if my CAD software doesn’t have DACOS Omni library?
You can use the BlenderForDental (B4D) module: import your model, click “Optimize for DACOS Omni,” and it automatically adapts your design to our library format ready to print and mount.
What’s the difference between Light and Ultra kits?
Light: Minimal vertical height, faster printing, less resin usage. Ideal for small arches, crown & bridge use. Ultra: More balanced height, better for full-arch or implant cases, adds handling stability. If you choose one kit, Ultra is safer as it handles more cases than Light.
Ordering, payment & shipping
Which payment methods do you accept?
All major cards through our secure checkout, plus PayPal. American Express: choose PayPal at checkout — it processes AMEX without issue. Every order ships with a proper invoice.
How long does shipping take?
Kits ship from Italy with FedEx, fully tracked — delivered worldwide in 4–6 days. Customs documentation is included, and shipping is free over $550.
What if a product is out of stock?
If an item is temporarily unavailable, don’t worry . We’ll ship it as soon as production is completed. Each order is confirmed immediately, and we’ll notify you with updates on estimated dispatch dates to ensure you receive your DACOS Omni system at the earliest possible time.
Do you collect VAT or duties on my behalf?
Within the EU, orders ship from our Italian hub with VAT handled at checkout — there are no import duties. Outside the EU, orders ship DAP: import duties and taxes are set by your local authorities and paid on arrival. Customs documentation is always included.
After purchase
What happens after I order?
You receive the STL files right away: print the two install files, join the lower part, and follow the step-by-step tutorials. You also get access to the private DACOS users group and 24/7 AI support on WhatsApp and inside DACademy.
How does TrueZero™ calibration work?
You print the calibrator on your own printer, with your own resin — so your printer’s systematic error is inside both the calibrator and your models, and they cancel out. You verify the whole system, not just the model.
What about warranty and returns?
Precision-Built Quality: Designed for lasting accuracy and full articulator compatibility. Flexible Return Review: Requests are reviewed individually to ensure customer satisfaction.
Why is the lower plate split into two parts?
We use a Gemini calibrator so the lower plate can be fine-tuned to your printer settings after you mount it. The upper plate is fixed to articulator geometry while the lower half adjusts to achieve micron accuracy. The upper plate is fixed to your articulator’s coordinates, so the occlusal plane precisely reflects the articulator’s condyles and mechanical structure, providing true analog-digital alignment.